Digital disruption is creating empowered, informed consumers who shop anywhere and anytime. Be ready to create winning moments in real time and matter more to your customers.
Building a customer-centric business is not just about updating your technology, it’s about a whole new mindset, says Columbia Business School’s David Rogers.
The rise of big data and mobile technology means loyalty programs must work harder than ever to build meaningful customer connections.
From drones that deliver pizzas to speakers that stock your fridge – welcome to the connection revolution.
Imagine living in a world where computers can see into the future, optimise business processes and even predict next year’s hottest fashion trends. Turns out we already do.
While many business leaders recognise the benefits of mobility, few have managed to capitalise on it to the extent that they would like.
The humble app is just the first generation in a vast technological revolution that will either lift your business up – or sweep it away.
Discover the five multibillion-dollar digital businesses you’ve never heard of, but need to know all about.
Business guru Tom Peters says social media is fun, engaging and fundamental to success for senior executives